Frequently Asked Questions

Returns and refunds are not accepted due to the custom, handcrafted nature of our products. If there is an issue with your order, however, please contact us within 5 days of delivery using this form so we can further discuss. 

Our products are handcrafted and made to order. We do our best to fulfill and ship orders out within 10-14 business days on all actively listed product offerings. Shipped orders will typically take an additional 5 business days to receive. 

Custom work and bulk order requests will follow a longer lead time. 

Additionally, turnaround time may be altered during holiday seasons. 

Please note that we do not offer refunds for delays due to shipping. We do not have any control once the package is turned over to the shipping carrier. If you need your order by a certain date, please email us first so we can let you know if that date is possible or not.

Yes, local pick up is available in Appleton City, Missouri. Select the local pick up option at checkout. You will be contacted via email once your order is ready to arrange for a central place to meet. 

Shipping is currently offered in the USA only. 

We accept all major credit cards using a secure payment processing system. 

Yes, you will receive a tracking number via email once your order has shipped.

We would be glad to send a digital design proof via email, if requested. Request this in the notes section at checkout. 

Please note that standard order processing times may be delayed as we will wait for approval prior to beginning the work on your order. Please review the design proof and reply to us as soon as possible.  

Please fill out an Inquiry Form to further discuss.

We are open to accepting custom work on a limited basis. View our Custom Work page for more details. 

Please note that our ability to accept custom commission requests vary greatly depending on our current order volume. 

An additional fee may apply with complexity of the item and/or design.

Please fill out an Inquiry Form to further discuss.